Claims Policy
It is the policy of Hanna Steel Corporation to make every effort
to provide our customers with steel coils and tubing products that will
meet and hopefully exceed their quality and delivery requirements. As
part of our commitment to our customers, every claim and complaint is
carefully reviewed in order that steps may be taken to prevent its
possible reoccurrence. It is crucial to our review process to have
accurate information regarding the identity of the material and the
severity of the non-conformity.
Hanna Steel will make every effort to have disposition ready for
each claim within 7 working days from the date that all of the data
listed above is submitted. Claims may be submitted through your Inside
or Outside Salesman or directly to a Quality Assurance Representative
(please see the attached list). The specific details of our claims
policy are attached for your review. Please feel free to contact us with
any questions. Thank you for your assistance.
Respectfully,
Randy Kirkland, PE
Senior Metallurgist
Hanna Steel Corporation
Claims Policy - General
In the event that a defect or other issue is noted, the following
information must be provided in order for a claim to be considered.
- Customer Name
- Description of the material
- Hanna Steel Ticket numbers (or heat numbers for Tubing items)
- The amount of material involved
- A description of the defect (including actual measurements or
other evidence)
- Pictures, samples, test results, or dimensional measurements
illustrating the defects must be submitted along with the claim
documentation.
- Please make note on the bills of lading if the material
arrived wet or was incorrectly tarped. Digital photographs of the
condition of the material are recommended.
- The material may need to be returned to Hanna Steel for closer examination. Traceability to the Hanna Steel Ticket number must be maintained for all returned material./li>
- Claims will be accepted or denied based upon whether the material failed to meet agreed upon tolerances and not whether it will “make the part”. Hanna Steel cannot make any guarantee regarding whether our products will work in a given customer’s design or application. The dimensional tolerances for flat rolled items are based upon the requirements of A568, A588, A653, A1008, A1011, and/or pre-approved specific customer specification resulting from a Contract Review
- The dimensional tolerances for tubing items are based upon those listed in A500, A513, A847, A1085, or pre-approved customer specifications resulting from a Contract Review. Measurements must be made as per the guidelines listed in the “Recommended Methods to Check Dimensional Tolerances on Hollow Structural Sections made to A500” published by the Steel Tube Institute.
- Hanna Steel must be notified on claims for nonconforming
material within 120 days of the shipping date of the material. Claims
for rust must be entered within 30 days of the shipping date of the
material when Hanna Steel is responsible for shipment. Claims for rust cannot be honored if the customer arranges pickup. In that case, claims for transit damages will be between the customer and the transportation company.
- Material cannot be returned to a Hanna Steel facility without prior authorization from a Hanna Steel Representative. Material that arrives without that authorization will not be unloaded and will be returned to the customer at their expense.
- Hanna Steel cannot be held liable for consequential damages (i.e. downtime, processing costs, repair cost, etc…) and the total amount of the claim is limited to steel and freight costs only. All rework cost must be approved in writing by Hanna Steel prior to the start of the work.
- All Corrective Action Requests (CAR) must be accompanied with Hanna Steel tickets numbers by the customer. While a heat number may be enough to agree to honor a claim, a CAR will not be performed without the ticket numbers.
Claims Policy – Painted Items, Dry Lubes,
Galvanized, and Flat Rolled
- A minimum of 10% of the coils must be evaluated prior to rejecting the material. As per the industry standard 98% of a flat rolled coils and 96% of a painted coil are considered as prime material. The inner and outer laps of a coil are considered as packaging, so claims amounting to less than 2% of a flat rolled coil and less than 4% of a painted coil are not deemed valid.
- The actual Hanna ticket numbers of the flat rolled coils
involved is required (no exceptions). Hanna Steel reserves the right to
refuse any claim when actual ticket numbers cannot be provided. A
Corrective Action Request from the customer will not be honored without
actual ticket numbers.
- The dimensional tolerances for flat rolled items are based
upon the requirements of A568, A588, A653, A1008, A1011, and/or
pre-approved specific customer specification resulting from a Contract Review.
- Camber tolerances in coil form as per ASTM A568 are 1” in 20 feet. All camber related claims must include camber measurements based upon measurements made on a 20’ section prior to roll forming. Camber is always measured at the 10' mark in a 20' section using a string and a ruler when laid out on a flat surface. Hanna Steel reserves the right to refuse any claim when actual camber measurements cannot be provided.
- The Flatness (i.e. shape) is defined as the maximum deviation from a horizontal flat surface. Claims for flatness issues will not be honored unless the material was ordered as temper passed. Flat Rolled Steel is supplied to chemistry requirements and/or tensile property designations as defined by ASTM or pre-approved specific customer specifications. Failure of the steel to “make a part” is not considered as grounds for a claim unless the material also fails to meet the specified chemistry or tensile property requirements.
- Flat Rolled Steel is supplied to chemistry requirements and/or
tensile property designations as defined by ASTM or pre-approved
specific customer specifications. Failure of the steel to “make a part”
is not considered as grounds for a claim unless the material also fails
to meet the specified chemistry or tensile property requirements.
Claims Policy – Tubing
- The actual ticket numbers of the tubing bundles involved is required. A stenciled heat number with the customer's PO number may be supplied in place of a ticket number for the purposes of honoring a claim. Hanna Steel reserves the right to refuse any claim when actual ticket numbers or a stenciled heat number cannot be provided. A Corrective Action Request from the customer will not be honored without Ticket numbers.
- Dimensional tolerances are based upon those listed in A500,
A513, A847, or pre-approved customer specifications.
- Dimensional tolerances are based upon those listed in A500, A513, A847, or pre-approved customer specifications resulting from a Contract Review. Measurements must be made as per the guidelines listed in the “Recommended Methods to Check Dimensional Tolerances on Hollow Structural Sections made to A500” published by the Steel Tube Institute.
- Hanna Steel does not guarantee stock tube items to “make a
bend”. Guarantees for bending can be agreed to on special customer tube
items after a contract review of the bending requirements by Hanna Steel
personnel
- Hanna Steel does not guarantee telescoping, mandrel, or plug
fits on stock tube items. Hanna Steel personnel can agree to guarantees
for telescoping, mandrel, or plug fits on special customer tube items
after a contract review of the requirements.
- Surface imperfections such as handling marks, weld chatter
marks, light die or roll marks, or shallow pits are not considered as
valid reasons for rejection on stock tubing items. Claims for these
types of surface defects will be honored if Hanna Steel accepts the
order as "Surface Critical".
- Rejected Tubing must be stored inside a dry environment and out of the weather and traceability to the Hanna Steel Ticket number must be maintained
Quality Contacts
Randy Kirkland, PE
Senior Metallurgist
Hanna Steel Corporation
4527 Southlake Parkway
Hoover, Alabama 35064
Office/Fax: 205-820-5214
Andrew Short
Metallurgist
Hanna Steel Corporation
Tuscaloosa Division
1701 Boone Boulevard
Tuscaloosa, Alabama 35476
Office/Fax: (205)-333-4446
Roger King
Quality Manager
Hanna Steel Corporation
Pekin Division
220 Hanna Drive
Pekin, Illinois 61554
Office/Fax: (309) 478-3824
Tony Hayes
Claims Coordinator
Hanna Steel Corporation
Fairfield Division
3812 Commerce Ave
Fairfield, Alabama 35064
Office/Fax: (205)-783-8361